Your Data, Your Privacy: Our Commitment to Protecting Your Information
Scope Of The Policy
Happly is committed to safeguarding the personal information entrusted to us by our clients, and their representatives. This policy works together with the privacy provisions in the terms of any agreements with us as well.
"Personal Information" constitutes information about an identifiable individual, which includes, but may not be limited to an individual’s name, home address and phone number, age, sex, marital or family status, financial information, and educational history. This information can be in any form including paper, electronic, audio, video or biometric, such as voiceprints, photographs and signatures. This information can also include information collected through digital activities, such as device model, browser type and IP address. Personal information, however, expressly excludes the name, title and business contact of the organization that an individual may be employed with.
"Happly Partners" means companies we have engaged with to provide products or services under, or to participate in, the various programs Happly offers from time to time. Examples of Program partners include chartered banks, credit unions and other financial institutions.
"Happly Programs' ' means the programs administered and/or offered to clients by Happly under which Happly clients receive specified products or services that are provided by Happly or Happly partners.
Types of Personal Information we Collect
The type of personal information Happly collects depends on various factors, such as the type of products or services you request or use, and any applicable legal and regulatory obligations. Generally, the personal information Happly collects includes the following:
Eligibility information to ensure that you qualify for a specific Happly Program such as race, gender, place of birth, citizenship, and language. Due to the sensitive nature of this type of information, eligibility information collected for this purpose will not be shared for marketing or loan assessment purposes and will not be shared with any Happly Partners.
Contact information such as name, mailing address, telephone number, email, social media account name and fax number.
Identification information such as government issued identification, date of birth, Social Insurance Number (SIN) and occupation.
Financial information such as employment and financial payment history, income, net worth, credit reports and details of security provided for existing loans.
Transactional information such as information on the various programs you participate in, the products or services you use, or how you otherwise do business with us.
Other information such as location, demographics and interests and health and lifestyle information that we collect to understand our relationship with you by learning more about you, and what types of products, services or offers you may be interested in. Due to the sensitive nature of this type of information, this information will not be shared except on an aggregated and de-identified basis.
How do we collect information?
We may collect information from you directly, indirectly or from other sources, such as:
Information you provide us through our application process for Happly Programs
Communications with us
References you have provided
Government institutions or regulatory authorities
User-generated content on our social media websites such as photographs or comments you post
Public sources such as telephone directories, websites, or government agencies and registries or other public records.
Purpose of Collecting Personal Information
Happly is committed to delivering products and services that meet the specific needs of our clients. In order to do so, we collect personal information, clearly stating the purpose it is required for. The most common reasons for us to seek out your personal information may include:
Determining eligibility of Happly Programs, products and services.
Verification of identity and protection against fraud.
Delivery of products/services.
Seeking feedback and quality assurance on Happly Programs, products and services.
Promotional information regarding Happly Programs, products, services and events.
Surveys for program development / service enhancement.
Compliance with audit and legal requirements.
Any other purposes for which we have consent in accordance with applicable laws.
Happly may also be required to share your personal information with third parties, such as credit bureaus, credit insurers, registries and other lenders, for purposes such as verification and approval. As noted above, “eligibility information” will not be shared with Happly Partner lenders or used for marketing or loan assessment purposes.
Happly’s client service representatives may also seek your personal information for purposes such as identity verification, reference to past client interactions, creating a record of ongoing interaction, client service evaluation or to authorize any of the above purposes.
Consent To Procure And Use Information
Happly, upon collecting personal information, shall seek your consent to use and disclose the information. Consent is not mandatory and may be withdrawn at any time. However, please note that the lack of consent or withdrawal of consent may lead to Happly’s inability to provide you with products or services, or provide you these to the best extent possible.
Happly shall assume that consent towards the use and disclosure continues for the purpose for which the information is collected, until there is an express withdrawal of such consent.
Consent may be sought electronically (e.g. on our website/ web application, through checkboxes on web forms or other disclaimer statements), or orally (e.g. telephonically or in person) or in writing (e.g. by signing a form or checking a box on a form).
You are entitled to withdraw consent to the use and disclosure of personal information at any time, except towards the use of such information for the fulfillment of Happly’s legal obligations.
Consent shall be deemed not required in situations authorized by law. These may include instances of ongoing legal proceedings, emergencies threatening life, health and/or safety, or when personal information exists in the public domain.
Extent of Information Collected
Happly shall collect information only to the extent required, i.e. to the extent that ensures efficient delivery of Happly Programs, products and services requested by clients and any other consented purposes.
Extent of Use, Disclosure and Retention
The use, disclosure and retention of personal information is restricted to the purposes you agree to. Happly is required to seek your consent for each new use or disclosure of your personal information that falls outside the agreed purposes.
In addition, Happly may share aggregated information with Happly Partners. The information however, shall not contain personal information, relatable to individual clients.
The length of time we keep your information will vary depending on the program, product or service as well as the type of information we have. We keep your information for as long as we reasonably need it for client service, legal or reasonable business purposes. For these reasons, we keep your information beyond the end of your relationship with us. When your information is no longer required, we securely destroy it or delete personally identifiable information.
Partners and THIRD PARTY PROVIDERS
The collection, use and sharing of your information is also subject to their privacy terms which can be viewed by visiting happly.ai. In addition to Happly, in some cases, information may be accessible to external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) that Happly engaged to provide certain administrative services in support of Happly Programs and operations.
Happly may also use service providers to help us in aggregating personal information, which we may then share with third parties such as [research agencies and policy analysts NTD: are these appropriate], but such aggregated information will not contain personal information, relatable to individual clients.
Accuracy of Personal Information
Personal information shall be maintained in as accurate, complete and up-to-date manner as necessary to serve the purpose(s) consented.
Happly shall make every reasonable effort to ensure that your personal information is secure and shall employ feasible physical, technological/electronic and organizational safeguards to fulfill this mandate. Examples of safeguards include: limited access to relevant information by authorized employees only, allowing safeguard through passwords or personal identification numbers (PINs) to your account, and use of firewalls and encryption technology for electronically stored and transmitted information.
Happly shall also prevent misappropriation of personal information by shredding paper records and permanently deleting electronic records, when necessitated.
Happly’s website may contain links to other third-party websites or pop-ups. The provision of links is for your convenience and does not constitute an endorsement, recommendation or approval of these other websites or organizations. You are responsible for the review of the privacy policies of any linked external sites and for making an informed decision as to whether or not you should provide any personal information to the site operators.
Access to Your Personal Information
Clients of Happly reserve the right to review and verify their personal information, as well as seek clarification regarding, use, disclosure and protection of their personal information. Such an access to information request may be made in writing to:
Upon such a request, we may require you to provide sufficient information to verify your identity and to minimize the risk of an information breach. No fees are attached to purposes such as correction or change in information. However, in case your enquiry entails a fee, details of the same shall be communicated prior to processing your request.
If you have any concerns regarding compliance with the above principles, please contact us, including dispute resolution, communications activities and reporting to our management team.
Happly Terms and Conditions of Use
By accessing this Website, accessible from Happly.ai, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.
2. Use License
Permission is granted to temporarily download one copy of the materials on Happly’s Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose or for any public display; attempt to reverse engineer any software contained on Happly's Website; remove any copyright or other proprietary notations from the materials; or transferring the materials to another person or "mirror" the materials on any other server. This will let Happly to terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or electronic format.
All the materials on Happly's Website are provided “as is”. Happly makes no warranties, may it be expressed or implied, therefore negates all other warranties. Furthermore, Happly does not make any representations concerning the accuracy or reliability of the use of the materials on its Website or otherwise relating to such materials or any sites linked to this Website.
Happly or its suppliers will not be held accountable for any damages that will arise with the use or inability to use the materials on Happly's Website, even if Happly or an authorized representative of this Website has been notified, orally or written, of the possibility of such damage. Some jurisdiction does not allow limitations on implied warranties or limitations of liability for incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on Happly's Website may include technical, typographical, or photographic errors. Happly will not promise that any of the materials in this Website are accurate, complete, or current. Happly may change the materials contained on its Website at any time without notice. Happly does not make any commitment to update the materials.
Happly has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by Happly of the site. The use of any linked website is at the user's own risk.
8. Governing Law
Any claim related to Happly's Website shall be governed by the laws of Country without regards to its conflict of law provisions.